At www.poolrobot.au, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or engage with our services. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following types of personal information:
a. Personal Identification Information
- Name
- Email address
- Mailing address
- Phone number
b. Payment Information
When you make a purchase on our website, we collect your payment information (such as credit card details). However, payment information is processed securely through third-party payment processors and is not stored on our servers.
c. Website Usage Data
We collect information about how you use our website, including your IP address, browser type, operating system, pages visited, and how long you spend on each page. This helps us improve our website and services.
d. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze website usage, and personalize content. You can manage your cookie preferences through your browser settings. Please refer to our [Cookie Policy] for more details.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill orders, including delivering products to your address.
- To respond to your inquiries, provide customer support, and manage your account.
- To send you marketing communications, promotions, and updates (you can opt-out at any time).
- To improve our website, products, and services based on user feedback and usage patterns.
- To comply with legal obligations and resolve disputes.
3. How We Protect Your Information
We take the security of your personal information seriously and implement industry-standard security measures to protect it. This includes using encryption technologies (such as SSL) to safeguard data during transmission and secure servers to store your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your personal information with trusted third-party service providers who assist us in operating our business, such as:
- Payment processors
- Shipping carriers
- Marketing and email service providers
- Website analytics platforms
These third parties are required to handle your information securely and only for the purposes of performing services on our behalf.
We may also disclose your information if required by law or to protect our rights, property, or safety.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You can request access to the personal information we hold about you and request corrections if necessary.
- Opt-out of Marketing Communications: If you no longer wish to receive promotional emails from us, you can unsubscribe by clicking the “unsubscribe” link in the emails, or by contacting us directly at [contact@poolrobot.au].
- Cookie Preferences: You can adjust your cookie settings through your browser at any time to accept or reject cookies.
6. Third-Party Links
Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review their privacy policies before providing any personal information.
7. Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page, and the effective date will be revised accordingly. We encourage you to periodically review this Privacy Policy for any updates.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us.