Shipping Information
At www.poolrobot.au, we offer FREE shipping on all orders within Australia. We are located in Brisbane, Queensland, and we are committed to delivering your pool robotic cleaner quickly and efficiently using trusted carriers such as Aramex and Australia Post.
- Shipping Costs: We offer free standard shipping on all orders to any location within Australia. No hidden fees or extra charges at checkout!
- Processing Time: Orders are typically processed within 1–2 business days. You will receive a tracking number via email once your order has been dispatched.
- Delivery Time: Delivery times vary depending on your location. Most orders arrive within 3–7 business days, though remote areas may take a little longer.
Shipping Service: We use Aramex or Australia Post to ensure secure and timely delivery to your door. You can track your order through the carrier’s website using the tracking information provided.
Note: Some items may be shipped directly from Amazon or the manufacturer. These items may be delivered separately and could arrive on a different schedule than the rest of your order. You will be notified of this at checkout and will receive separate tracking information for these shipments.
Please note that we currently only ship within Australia. We do not offer international shipping at this time.
Returns & Exchanges
At www.poolrobot.au, customer satisfaction is our top priority. However, please note the following regarding our return policy:
Change of Mind: We do not accept returns for change of mind. Please be sure to carefully review your order before completing your purchase.
Faulty or Damaged Products: If you receive a defective or damaged product, please contact the manufacturer directly for assistance. We do not handle technical issues or faults with the product directly, as these matters are covered by the manufacturer’s warranty. You can find the manufacturer’s contact details in the user manual or on their official website.
Damaged by Courier: If you receive a damaged package due to courier mishandling, please contact us immediately. We will review the issue and, if confirmed, approve the return and arrange for a replacement or refund. To help us process this quickly, please provide photos of the damaged package and item(s) within 7 days of receiving the order.
Manufacturer Support
For any technical issues or product-related concerns, we encourage you to reach out directly to the manufacturer. They are best equipped to assist with troubleshooting, warranty claims, or repairs.
If you need help connecting with the manufacturer’s support team, feel free to contact us, and we will assist in directing you to the right resources.
Contact Us If you have any questions about your order, shipping, or returns, please feel free to get in touch with us: